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Privacy Policy

Zeebra Group (“Zeebra Group,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.zeebragroup.com, submit a contact form, apply for employment, communicate with our team, or otherwise interact with our website and services. This Privacy Policy applies to website visitors, prospective clients, business contacts, job applicants, and other individuals who provide information directly to Zeebra Group through our website or related communications. Our handling of Protected Health Information (“PHI”) in connection with medical billing and revenue cycle management services is addressed separately under applicable healthcare privacy laws, contractual requirements, and Business Associate Agreements.

1. Information We Collect

We may collect information that you voluntarily provide to us as well as certain information automatically generated when you use our website.

Information You Provide Through Contact Forms

When you contact Zeebra Group through our website, we may collect:
  • First name
  • Last name
  • Email address
  • Telephone number
  • Company or organization information, if provided
  • Information included in your message
  • Any other information you voluntarily provide
 We use this information to respond to questions, discuss our services, evaluate business opportunities, provide requested information, and communicate with prospective or existing clients.

Job Applicant Information

If you apply for a position with Zeebra Group through our Hiring page, we may collect:
  • First and last name
  • Email address
  • Telephone number
  • Resume or curriculum vitae (CV)
  • Employment history
  • Education
  • Professional qualifications
  • Skills and experience
  • Information included in your application or message
  • Other information you voluntarily include in your CV or application
 We use applicant information to evaluate candidates, communicate regarding employment opportunities, conduct recruitment activities, and maintain recruitment records where permitted by applicable law. Please do not include information in your CV that is unnecessary for evaluating your application.

Business Communications

If you communicate with Zeebra Group by telephone, email, video conference, or another business communication channel, we may collect and retain information associated with that communication, including your contact information and the content of your correspondence.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include:
  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate geographic location based on IP address
  • Pages visited
  • Referral source
  • Date and time of visits
  • Website interactions
  • Session information
  • Device identifiers
  • Cookie and similar technology information
 We may use this information to operate and secure the website, understand website performance, identify technical problems, prevent fraud and abuse, and improve the user experience.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, performance measurement, analytics, and user experience. Cookies are small files that may be stored on your device when you visit a website. Depending on how our website is configured, cookies may be used for purposes such as:
  • Maintaining website functionality
  • Remembering user preferences
  • Measuring website traffic
  • Understanding how visitors use our website
  • Detecting automated or abusive activity
  • Improving website performance and security
 You may control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website. Where required by applicable law, we will request consent before placing non-essential cookies or similar technologies.

4. Google reCAPTCHA

We use Google reCAPTCHA or similar security technology to help protect our website and forms from spam, automated submissions, fraud, and abuse. When reCAPTCHA is used, technical and interaction information may be processed for security and fraud-prevention purposes. This may include information about your device, browser, IP address, and interactions with the website. We use this technology for the legitimate purpose of protecting our website, systems, users, and communications from automated abuse and malicious activity.

5. How We Use Personal Information

We may use personal information for the following purposes:
  • Responding to inquiries
  • Providing information about our services
  • Communicating with prospective clients
  • Communicating with existing clients and business partners
  • Scheduling meetings or calls
  • Evaluating potential business relationships
  • Processing employment applications
  • Recruiting and evaluating candidates
  • Operating and maintaining our website
  • Improving website functionality and performance
  • Monitoring website usage
  • Preventing spam, fraud, abuse, and security threats
  • Maintaining business records
  • Protecting our legal rights
  • Complying with applicable laws and regulatory obligations
  • Establishing, exercising, or defending legal claims
 We will not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by law.

6. Legal Bases for Processing

Where data protection law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Consent

We may process information when you have provided consent, including when you voluntarily submit information through our website. You may withdraw your consent where applicable.

Legitimate Interests

We may process information where reasonably necessary for legitimate business purposes, including:
  • Responding to business inquiries
  • Operating our website
  • Protecting our systems
  • Preventing fraud and abuse
  • Improving our services
  • Recruiting employees
  • Maintaining business relationships
 We consider the nature of the information and the potential impact on individuals when relying on legitimate interests.

Contractual or Pre-Contractual Purposes

We may process information when necessary to take steps requested before entering into a business relationship or to perform obligations under a contract.

Legal Obligations

We may process or retain information when required to comply with applicable law, regulation, court order, legal process, or governmental requirement.

7. How We Share Information

We may disclose personal information only where reasonably necessary for legitimate business, operational, security, or legal purposes. Information may be shared with:

Service Providers

We may use third-party companies that assist us with functions such as:
  • Website hosting
  • Website security
  • Email delivery
  • Cloud storage
  • Website analytics
  • Spam and fraud prevention
  • IT services
  • Recruitment-related systems
  • Business communications
 These providers may process information only as necessary to provide services to us and subject to applicable contractual and legal requirements.

Clients and Business Partners

Information may be shared with clients or business partners when necessary to respond to an inquiry, provide requested services, coordinate operations, or maintain a legitimate business relationship.

Legal and Regulatory Authorities

We may disclose information when we reasonably believe disclosure is necessary to:
  • Comply with applicable law
  • Respond to lawful governmental requests
  • Comply with subpoenas, court orders, or other legal processes
  • Protect our legal rights
  • Investigate suspected fraud or unlawful activity
  • Protect the safety or security of Zeebra Group, our employees, clients, users, or others

Corporate Transactions

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, subject to applicable legal requirements.

8. Protected Health Information and HIPAA

Zeebra Group provides medical billing and revenue cycle management services to healthcare organizations. In certain client relationships, Zeebra Group may act as a Business Associate under the Health Insurance Portability and Accountability Act (“HIPAA”) and may receive, access, create, maintain, or transmit Protected Health Information (“PHI”) while performing authorized services. When Zeebra Group handles PHI on behalf of a healthcare client, our use and disclosure of that information is governed by:
  • HIPAA and applicable regulations
  • The Health Information Technology for Economic and Clinical Health (“HITECH”) Act, where applicable
  • The applicable Business Associate Agreement (“BAA”)
  • Our contractual obligations to the healthcare organization
  • Applicable security and privacy policies and procedures
 This website Privacy Policy is not intended to replace a healthcare provider's Notice of Privacy Practices or a Business Associate Agreement.

Do Not Submit PHI Through Our Public Contact Forms

Our general website contact forms are intended for business inquiries and general communications. Please do not submit patient records, medical information, Social Security numbers, insurance records, clinical documents, or other Protected Health Information through a public website contact form unless Zeebra Group has specifically instructed you to use an approved secure method. Healthcare clients should use the secure systems, communication channels, and procedures established for their account. If you are a patient or resident seeking access to, correction of, or information about your medical records, you should normally contact the healthcare provider, nursing facility, health plan, or other covered entity responsible for your records.

9. Data Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction. Depending on the nature of the information and services involved, these measures may include:
  • Access controls
  • Role-based permissions
  • Authentication requirements
  • Security monitoring
  • Employee confidentiality requirements
  • Workforce privacy and security training
  • Secure systems and communication procedures
  • Technical safeguards
  • Policies governing access to sensitive information
 However, no website, electronic communication, storage system, or internet transmission can be guaranteed to be completely secure. Users should avoid transmitting highly sensitive information through ordinary website forms or unsecured email. For additional information regarding our healthcare data security practices, please visit our Values, Security & HIPAA Compliance page.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, contractual, security, legal, and regulatory purposes. Retention periods may depend on:
  • The nature of the information
  • The reason the information was collected
  • Whether we have an ongoing business relationship
  • Recruitment requirements
  • Contractual obligations
  • Applicable legal requirements
  • Dispute resolution requirements
  • Security and fraud-prevention needs
 When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and contractual requirements.

11. Recruitment Data Retention

Information submitted by job applicants may be retained for the duration of the recruitment process and, where permitted by law, for a reasonable period afterward for recordkeeping or consideration for future employment opportunities. Applicants may contact us to request deletion or correction of recruitment information, subject to applicable legal requirements.

12. International Data Processing

Zeebra Group operates internationally and works with organizations and service providers in multiple countries. As a result, personal information may be accessed, stored, or processed in a country different from the country in which you are located. Privacy and data protection laws may differ between countries. Where required by applicable law, we take reasonable measures to ensure that international transfers and processing of personal information are subject to appropriate contractual, organizational, or legal safeguards.

13. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:
  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of certain processing
  • Object to certain processing
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Request information regarding how your personal information is used
  • Lodge a complaint with an applicable data protection authority
 These rights are not absolute and may be subject to exceptions under applicable law. To exercise an applicable privacy right, contact us at: info@zeebragroup.com We may need to verify your identity before processing certain requests.

14. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. Depending on the law and whether it applies to Zeebra Group's processing activities, these rights may include access, correction, deletion, portability, or rights relating to certain uses or disclosures of personal information. If an applicable state privacy law provides you with additional rights, Zeebra Group will process a valid request in accordance with that law. Requests may be submitted to: info@zeebragroup.com

15. European and Other International Privacy Rights

Where the General Data Protection Regulation (“GDPR”), UK GDPR, or another applicable data protection law applies to our processing, individuals may have additional rights regarding their personal data. Depending on the circumstances, these rights may include:
  • Access
  • Rectification
  • Erasure
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent
  • The right to lodge a complaint with an applicable supervisory authority
 Where we rely on consent, withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Zeebra Group does not control the privacy, security, or content practices of third-party websites. When you follow a link to another website, that organization's privacy policy and terms will apply. We encourage users to review the privacy policies of third-party websites before providing personal information.

17. Children's Privacy

Our website and services are intended primarily for business users and job applicants and are not directed toward young children. We do not knowingly collect personal information from children in circumstances where parental consent is legally required. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can evaluate and address the matter.

18. Email and Business Communications

If you contact us, request information, submit an inquiry, or enter into a business relationship with Zeebra Group, we may communicate with you regarding that inquiry or relationship. Where required by law, separate consent will be obtained before sending marketing communications. You may request that we stop sending non-essential marketing communications at any time. Transactional, contractual, security, or service-related communications may still be sent where necessary.

19. Do Not Track and Privacy Signals

Some browsers provide “Do Not Track” or similar privacy signals. Because there is not a single universally accepted standard governing all such signals, our website may not respond to every browser-based Do Not Track mechanism. Where applicable law requires recognition of a particular privacy preference signal, we will handle that signal in accordance with applicable legal requirements.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:
  • Our website
  • Our services
  • Technology
  • Security practices
  • Business operations
  • Legal requirements
  • Privacy regulations
 When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may be communicated through the website or through other appropriate methods where required by law. We encourage visitors to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or personal information we maintain about you, please contact: Zeebra Group
Email: info@zeebragroup.com
Phone: +1 845 554 3613 Website: www.zeebragroup.com For questions specifically related to healthcare information, HIPAA, or client security requirements, please identify the relevant client organization or business relationship when contacting us, but do not send PHI through ordinary email or a public website form unless instructed to use an approved secure method.